FAQ
Frequently Asked Questions
*FAQ*
Q: How do I place an order?
A: Order's for custom orders can be place at the link under "Custom Cookies". Holiday cookies can be purchased under "Shop Cookies".
Ordering for January to March 2024 is Closed
Ordering for April to June 2024 is open
Ordering for July to September 2024 will open June 1st 2024 at noon
Ordering for October to December 2024 will open September 1st 2024 at noon
Q: How much are your cookies?
A: Pricing is available under the "Custom Cookies" tab
Q: I would like custom cookies, is there a minimum amount I need to order?
A: Yes! I have a 2 dozen minimum for regular sized cookies and 3 dozen for minis. Minis can also be added on to a custom order.
Q: Can I place a cookie order if I do not know my theme yet?
A: No. When requesting a custom order, the details for that order need to be known so I can send an accurate invoice for that order.
Q: Do you offer refunds?
A: I am able to refund and cancel your cookie order up to 14 days prior to your pick up date. A partial refund of 50% can be refunded for cancellations of 7-13 days prior to pick up date. There will be no refund for orders cancelled with less than 7 days notice, however I can reschedule the order for a different available time. No refunds will be given for cookies that have already been made, this includes holiday cookies. Any cookies that are left 72 hours after the pickup times have ended and have not given me notice will be forfeited with no refund unless other arrangements have been made with me. If you do feel a refund is owed, cookies must be returned in full before a refund is considered. Refunds will not be given for style or color differences.
Q: What flavor cookies do you make?
A: Vanilla Almond Sugar Cookies with Royal Icing for custom orders.
Q: Do you make more than one flavor of cookie?
A: Yes, during holidays I offer special flavors
Q: Can you provide nut-free or gluten-free or other allergy free cookie options?
A: Unfortunately I cannot at this time.
Q: Can you ship your cookies?
A: My cookies are for local pick up only in the University Place/Tacoma/Lakewood area.
Q: Do you deliver?
A: Not at this time
Q: When is payment due?
A: Payment for custom orders is due within 48 hours of an invoice being sent. Cookie orders are not booked until they are paid in full. If invoice hasn't been paid within 48 hours without prior arrangements, time slot will be given to next person in line.
Q: When are pick up dates and times.
A: Pick up dates for custom orders vary but will usually be Friday's, Saturday's, and Sunday's from 12pm to 6pm. Holiday cookies may have different pick up dates due to the holiday
Q: What is your address?
A: My address will be provided in your invoice, along with all the details of your order!
Q: How long are cookies good for?
A: Since cookies are heat sealed they will stay fresh for up to 2 weeks at room temperature or 3 months frozen
Q: Can I freeze your cookies?
A: Yes! My cookies freeze very well! Often times people will freeze the cookies if I am unavailable for the exact date they'd like. To freeze the cookies you will very carefully place them in a tub or ziploc (if using a ziploc I recommend putting a cookie sheet under it for stability). Rather than stacking them on top of one another, try stacking them on their sides. If your cookies are packaged in a box you can simply leave them in there and put the box in the freezer. You will then take them out of the freezer the night before you'll be needing them. DO NOT open the container or ziploc until the cookies are completely thawed. This is the most important step, opening the container may cause condensation and will ruin the cookies.
Q: How do I place an order?
A: Order's for custom orders can be place at the link under "Custom Cookies". Holiday cookies can be purchased under "Shop Cookies".
Ordering for January to March 2024 is Closed
Ordering for April to June 2024 is open
Ordering for July to September 2024 will open June 1st 2024 at noon
Ordering for October to December 2024 will open September 1st 2024 at noon
Q: How much are your cookies?
A: Pricing is available under the "Custom Cookies" tab
Q: I would like custom cookies, is there a minimum amount I need to order?
A: Yes! I have a 2 dozen minimum for regular sized cookies and 3 dozen for minis. Minis can also be added on to a custom order.
Q: Can I place a cookie order if I do not know my theme yet?
A: No. When requesting a custom order, the details for that order need to be known so I can send an accurate invoice for that order.
Q: Do you offer refunds?
A: I am able to refund and cancel your cookie order up to 14 days prior to your pick up date. A partial refund of 50% can be refunded for cancellations of 7-13 days prior to pick up date. There will be no refund for orders cancelled with less than 7 days notice, however I can reschedule the order for a different available time. No refunds will be given for cookies that have already been made, this includes holiday cookies. Any cookies that are left 72 hours after the pickup times have ended and have not given me notice will be forfeited with no refund unless other arrangements have been made with me. If you do feel a refund is owed, cookies must be returned in full before a refund is considered. Refunds will not be given for style or color differences.
Q: What flavor cookies do you make?
A: Vanilla Almond Sugar Cookies with Royal Icing for custom orders.
Q: Do you make more than one flavor of cookie?
A: Yes, during holidays I offer special flavors
Q: Can you provide nut-free or gluten-free or other allergy free cookie options?
A: Unfortunately I cannot at this time.
Q: Can you ship your cookies?
A: My cookies are for local pick up only in the University Place/Tacoma/Lakewood area.
Q: Do you deliver?
A: Not at this time
Q: When is payment due?
A: Payment for custom orders is due within 48 hours of an invoice being sent. Cookie orders are not booked until they are paid in full. If invoice hasn't been paid within 48 hours without prior arrangements, time slot will be given to next person in line.
Q: When are pick up dates and times.
A: Pick up dates for custom orders vary but will usually be Friday's, Saturday's, and Sunday's from 12pm to 6pm. Holiday cookies may have different pick up dates due to the holiday
Q: What is your address?
A: My address will be provided in your invoice, along with all the details of your order!
Q: How long are cookies good for?
A: Since cookies are heat sealed they will stay fresh for up to 2 weeks at room temperature or 3 months frozen
Q: Can I freeze your cookies?
A: Yes! My cookies freeze very well! Often times people will freeze the cookies if I am unavailable for the exact date they'd like. To freeze the cookies you will very carefully place them in a tub or ziploc (if using a ziploc I recommend putting a cookie sheet under it for stability). Rather than stacking them on top of one another, try stacking them on their sides. If your cookies are packaged in a box you can simply leave them in there and put the box in the freezer. You will then take them out of the freezer the night before you'll be needing them. DO NOT open the container or ziploc until the cookies are completely thawed. This is the most important step, opening the container may cause condensation and will ruin the cookies.